Latest Atento News & Updates

See the latest news and media coverage for Atento. We track all announcements, press releases, and industry mentions in real time, all in one place.

Company icon
Atento

Customer experience and business process outsourcing provider

atento.com
Headquarters
Madrid, Spain
Founded year
1999
Company type
Private company
Number of employees
100,000+

Last updated

Latest news about Atento

In short: Atento focused on digital transformation through generative AI and strategic divestments, while navigating labor disputes and leadership changes.

Company announcements

  • Atento

    Atento signs strategic partnership with Cresta

    The multi-year agreement integrates Cresta's AI platform into Atento's offerings for hybrid human-AI customer experience solutions across the Americas.

  • Atento

    Atento achieves international recognition for applied AI research

    A paper on multilingual voice analytics for contact-center hiring is accepted at PROPOR 2026. It features hybrid architecture combining acoustic models and LLMs. This marks Atento's first international peer-reviewed approval.

  • Atento

    Atento warns of risks from unproven conversational AI providers

    Nick Delis explains hidden costs in implementation, remediation, and operational fragility. Emphasizes real IP, governance, and evaluation scorecard.

  • Atento

    Atento creates new generative AI roles

    The company hires prompt engineers and conversational designers to transform CX. Over 40 positions filled with 15 training programs launched. Thiago Zanon emphasizes empowering people through technology.

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